Shipping policy

Shipping Policy

At The Gentlemen, we work with international suppliers to provide you with high-quality products delivered directly to your doorstep. Below, you will find details regarding our shipping process.

1. International Suppliers

Our products are shipped from international partners in Europe and Asia, including suppliers in China. This allows us to offer a diverse range of products at competitive prices.

1. Order Processing Time

🔹 Processing time: Orders are processed within 48 hours after payment confirmation. This period is required to carefully prepare, pack, and verify the order before shipping.

1. Shipping & Delivery Times

📦 Shipping Time: Once processed, your order will be shipped and takes approximately 3 to 5 business days for transportation to the destination country.
🚚 Delivery Time: The estimated delivery time varies depending on the destination. On average, orders arrive within 7 to 25 business days after shipment.

⏳ These are estimated times, and delivery may vary due to external factors beyond our control.

1. Unexpected Delays

We strive to ensure a fast and efficient delivery process. However, certain external factors, such as customs inspections, strikes, global disruptions, or carrier delays, may impact the estimated delivery time.

In such cases, we will do our best to keep you informed and resolve any issues as quickly as possible.

1. Order Tracking

📌 Tracking Information:
Once your order is shipped, you will receive a tracking number via email, allowing you to monitor the delivery status.

📌 Tracking Website:
You can track your order on the assigned carrier’s website using the provided tracking number.

1. Customs, Duties & Taxes

Since our products are shipped from international suppliers (including China), your order may be subject to import duties, taxes, or customs fees imposed by your country.

📌 Who is responsible for customs fees?
🔹 These charges are determined by your local customs office and are the responsibility of the customer.
🔹 We recommend checking your country’s import policies before placing an order to avoid unexpected charges.

1. Liability Disclaimer

🔹 We are not responsible for delays caused by factors beyond our control, including customs clearance, carrier delays, or force majeure events.
🔹 However, we remain committed to assisting our customers throughout the entire shipping process to ensure a satisfactory experience.

1. Contact Us

If you have any questions or concerns regarding your shipment, feel free to contact us at:

📧 Email: info@storethegentlemen.com

Our support team is here to assist you and ensure that your shopping experience is smooth and hassle-free.